Returns and Refunds Policy

At BYORP, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we are here to help. Please read our returns and refunds policy below.

Returns

You have the right to return any item purchased from us within 14 days of receiving it. This period is known as the "cooling-off period" or "reflection period."

Conditions for Returns

- The item must be unused, in its original condition, and in its original packaging.
- You must provide the receipt or proof of purchase.
- Certain items, such as custom-made products, are exempt from being returned.

How to Return an Item

1. Contact Us: Before returning an item, please contact our customer service at mybyorp@gmail.com to notify us of your return.
2. Return Shipping: Please send the item to the following address:

Anna de Waalstraat 12
Hoofddorp, 2135NS,
The Netherlands

3. Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Partial Refunds

There are certain situations where only partial refunds are granted:
- Items with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at mybyorp@gmail.com and send your item to:

Anna de Waalstraat 12
Hoofddorp, 2135NS,
The Netherlands

Right of Withdrawal

Under EU law, you have the right to withdraw from the purchase within 14 days without giving any reason. The withdrawal period will expire 14 days after the day you receive your goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post, fax, or email).

Contact Us

If you have any questions about our returns and refunds policy, please contact us:

- By email: mybyorp@gmail.com

Thank you for shopping with BYORP!